We bake biscuits daily at The Little Pet Biscuit Company so we will aim to have your goods ready to send to you within 3 working days of ordering. However, please do bear in mind that there may be a slight delay during very busy periods so if you need your treats urgently, it would be a good idea to contact us first.
We use the services of Royal Mail and MyHermes, depending on the size and weight of your order. We always aim to select the most cost effective delivery service for your order to keep postage rates as low as we possibly can for you. We only charge for the actual cost of postage and packaging to ensure your order arrives as quickly as possible, and in one piece. We make no profit on what we charge for postage and packing.
Up to £30
£3.30 Standard delivery (3-5 days from dispatch)
Orders of £30 or more – free postage & packing by standard delivery (3-5 days from dispatch)
We only deliver within the United Kingdom. For international shipments, please contact us.
Your order will be packed in a cardboard postal mailing box. We pack our boxes with shredded Kraft paper to provide additional cushioning where necessary to help minimise any potential damage during transit.
Our cardboard postal boxes are great because they can be reused or recycled. They can also be put in your compost maker for maximum eco-friendliness!
On rare occasions a product may become unavailable and if this happens, we will let you know that the time of your order.
At The Little Pet Biscuit Company we want you and your pet to be delighted with our products.
If, for any reason, you are unhappy with any of our products and would like to exchange an item or obtain a refund, please contact us as soon as possible. Please include your order number and reason for exchange/return.
If you wish to return any products they must reach us within seven days of when we dispatched your order.
Please ensure they are packed appropriately (ideally using the packaging we initially supplied) and include a note stating your order number, contact details and reason for returning the item.
Any returned items must be sealed, unopened and in a re-saleable condition.
If you are returning items because you have changed your mind, please note that you will have to pay for the cost of returning the goods.
Your refund will be paid within 30 days.
This returns policy does not affect your statutory rights.